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I’ve forgotten my Login Password, how do I re-set it?

You can click Forgot Password and enter your email address that your account is registered with.
Should you get an error stating, "The supplied email has not been registered as a customer at our Web store." you will need to please try another email address that you may have registered with.
You can also click on the "Forgot Password" button on the Login Page, which will take you to the page where you can enter the email address that you are registered with.
A tip: Check your spam or junk email folders for the email if it does not appear in the main email box within a few minutes.
If you have still not retrieved the password, please email Customer Support and a representative will reply ASAP within business hours.

What is your Warranty policy on your parts?

We are proud to offer high-quality after-market replacement parts that met or exceed industry standards. However, we understand from time to time a part may not perform up to expectations. If this should happen with an item, please do not hesitate to contact us so we can resolve your issue promptly. Harvestaire Warranty Policy is as follows:
• Harvestaire warrant that it will repair or replace (whichever it deems advisable) any product manufactured or sold by Harvestaire which proves to be defective in material or workmanship within a period of one year from the date of original purchase on invoice.
• Warranty service can be obtained by completing and submitting a return materials authorization (RMA) form and submitting photos of the defective item. The RMA form can be accessed by logging onto your account on our online store or contacting our sales team.
• When requesting a warranty repair, you do not need to return the item to us, in the event where we are unable to determine the cause of the failure, we might request that you return the part to us.
• If found defective under the terms of this warranty, repair or replacement will be made without charge.
• If found not to be defective you will be notified. The decision is final and no dispute will be entertained.
• The warranty covers normal use and does not cover damage or defect which results from alteration, accident or neglect or improper installation, operation or maintenance.
• Harvestaire’s obligation under this warranty is limited to the repair or replacement if the defective products (up to the purchase price).
• Harvestaire is indemnified of any damage caused to property or parties as a result of parts that are declared defective.
• Harvestaire neither assumes or authorizes any other person to give any warranty or to assume any other obligation on its behalf.

How do I request a catalogue?

Simply fill out the Contact Us Form and include your physical address and we will post one right away.
You could also download the lastest pdf file here to store on your computer.

What is your Shipping/Freight Policy?

• All orders over $600 ships free of charge, this excludes items longer than 8 meters and lamb cradles. We do review our freight & shipping policy from time to time and you will be notified of the freight cost at time of checkout or over the phone when dealing directly with our sales team.
• The status of your order can be viewed by going onto our website and using the “Track My Order” link.
• Most orders for stocked items placed before 2pm (AWST) will be packed, consigned and ready for pickup that same day. Carrier pickup times change from time to time, and we cannot guarantee same day dispatch.
• At time of shipment, you will be notified via email and text message that your goods have shipped. You can use the tracking URL provided to monitor shipment.
• We make use of Mainfreight, TNT and Startrack. At time of purchase, you will also have the option to ship your goods using the carrier of your choice on your own freight account, goods can also be picked up at our Perth warehouse and we will let you know when your goods are ready for collection.
• General freight carriers have become reluctant to ship directly to farms, as such we suggest that you choose to ship your goods to a business address or freight depot. Our sales team has a complete list of freight depots and will gladly share these with you.

How long will my order take to get to me?

Most orders for stocked items placed before 2pm (AWST) will be packed, consigned and ready for pickup that same day. Carrier pickup times change from time to time, and we cannot guarantee same day dispatch. At time of shipment, you will be notified via email and text message that your goods have shipped. You can use the tracking URL provided to monitor shipment.

Where do you ship from?

All parts are shipped from our Manufacturing Warehouse in Western Australia. Address is 18 Mumford Place, Balcatta WA 6021. All orders are provided with real-time tracking URL once your order has left our Warehouse.

Will there be a restocking charge?

Except for warranty returns, all parts must be returned in good condition to receive a refund. Credit will be issued after parts have been received and inspected by our team. A restocking charge of up to 25% will be applied on all returns after 30 days of invoice date for reasons other than a shipping error or warranty issue. The restocking fee can vary based on circumstances.
Please note: Special buy-in items or made to order items are non-refundable or returnable.

My part is damaged. What should I do?

We take great care in packing and shipping your order. If you should happen to receive a damaged item, please contact us as soon as possible online or call at +61 (8) 9344 7433 so we can arrange for a replacement to be sent out to you as soon as possible.

How do I cancel my order, or make changes to an order I have already placed?

• Orders cannot be changed using our online store but you can contact our office who will be able to assist.
• Orders for stocked items can be changed prior to the order being picked, not after the fact.
• Orders for manufactured items that are not stocked can only be changed prior the production work order being released to our workshop.
• Special order and custom make to order items cannot be changed once we have placed purchase orders with our suppliers or released the production work order to our workshop.

Do you ship to anywhere in Australia?

We are happy to ship your quality after-market parts across Mainland Australia. Please refer to online shipping calculator or call us on +61 (8) 9344 7433
for freight quote.

What name brands do you carry?

We source an extensive range of parts from reliable Australian and overseas manufacturers who share our commitment to quality OEM standard.

Are your products available for Wholesale or Distribution?

Creating a Harvestaire Wholesale account has many benefits. Harevstaire has developed an exclusive program with wholesale pricing and discounts for qualified applicants. To apply for the program, simply contact our Sales Team and we will review your information. When creating an online account, you will automatically be loaded for approval review by the sales team.

How can I order parts from Harvestaire?

Orders for Harvestaire products can easily and securely be placed by visiting our Online Parts Store 24/7 or by speaking to one of our Harvestaire Parts Specialists over the phone at +61 (8) 9344 7433 during office hours Monday to Friday until 17:30.

What products do you manufacture?

Harvestaire is committed to manufacturing in Australia, and we fabricate a broad range of harvester and tractor parts out of our West Australian factory. Assembly Items manufactured include: Tyne Reels, Tyne Bars, Draper Rollers, Concaves, Sieves, Pre Cleaners, Feeder Chains, Header Knives and Knife Sections, Crop Lifters and the Quicktrip Lamb Marking Cradle.

Do you have any promotional coupons or discounts?

Check out your emails and our social media channels to find out about promotions we run throughout the year.

Does Harvestaire provide Gift Cards or Certificates?

Yes, you can arrange purchase of a gift card or certificate by by calling +61 (8) 9344 7433 or send us an email to Customer Support